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Rachelle Kuramoto's avatar

When I was leading the agency, I remember reading something like this in one of Doug Conant’s articles, and it was such an unlock

Stop doing work other people can do. Even if you’re better at it. Even if it’s faster when you do it. If someone else can do it at 70% of your level, let them. You’re not scalable if you’re still the one doing it.

The next thing I figured out was not allowing people to do that was perceived as a lack of trust. As soon as I began opening up to this, not only did our output improve, our culture improved too.

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